Hawk Appoints Daniel Marshall as Chief Customer Officer to Expand Global Customer Success and Scale AI Value Delivery

Hawk, the leading global provider of AI-powered anti-money laundering (AML) and fraud prevention technology, today announced the appointment of Daniel Marshall as Chief Customer Officer (CCO). 

Marshall has over 25 years of experience in building and scaling high-performance customer organizations for enterprise software and AI platform providers. He brings a proven track record of helping financial institutions and government agencies to operationalize innovative technologies to drive measurable business impact and long-term value. Marshall previously held senior global leadership positions at Chainalysis, C3 AI, and ServiceNow. 

Tobias Schweiger, CEO and Co-Founder of Hawk, said: “Hawk’s continued growth mirrors the ever-increasing adoption of AI in financial crime and compliance. As banks and payment firms move from AI experimentation to full-scale deployment, Daniel’s experience in scaling teams focused on driving ongoing customer value will be very important. His appointment reinforces our commitment to being a true partner in our customers’ mission to fight financial crime.” 

Daniel Marshall, CCO at Hawk, commented: “Hawk is delivering a genuinely differentiated, AI-native product in an industry that is undergoing a generational shift. Financial institutions are under increasing pressure to improve both the effectiveness and efficiency of their compliance programs. The shift toward agentic AI, particularly in the autonomous investigation of alerts, is accelerating. I look forward to helping our customers scale their use of Hawk’s technology to turn complex data into a strategic advantage in the fight against financial crime.” 

Hawk is delivering transformative outcomes for global financial institutions, by bringing machine learning, generative AI and agentic AI to financial crime and compliance workflows. Most recently, Hawk shared impressive results from its deployment at Commerzbank, with the bank reporting increased accuracy of alerts and reduced false positives.